Erroneous Charges via Credit Card on File

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  dirtyferns · Member · Jul 10, 2020 at 5:56 am

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  Hello, I was being charged erroneously on a credit card that was on file from a prior job. I was unable to access the website in order to remove the card on file, so I was charged twice for services that I did not request. Is there a way that I can be reimbursed for this charge?

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  staff-mckluskey · Staff · Jul 10, 2020 at 9:13 am

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  Hi there!

  It seems that you have already closed your account so you won’t be able to reply but, I have refunded you the Personal plan purchase.

  Refunds usually take 5-10 business days to appear on your statement, but some banks may require more time to process the refund.

  I wasn’t able to refund the cost of the domain as it’s already way past the refund window (96h).