Error

  • Unknown's avatar
    rafatbarakat · Member ·

    After the last update yesterday, this problem occurred on both of my sites.
    At first I thought it was from the theme because it is the only common factor between the two sites, and I sent to the support for the theme and they told me that this problem is not from the theme, so I started to disable the plugin one by one until I reached that Jetpack is the reason, and both sites returned to work after disabling it,

    https://prnt.sc/yvbCgsltRA9d

    https://prnt.sc/zvAgnDuUcYcf

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • kokkieh · Staff ·

    Hi there,

    I don’t see any errors on the screenshots you provided, so I’m afraid I don’t really know what you’re asking.

    But in any event, you’ve posted in the support forums for the hosting provider, WordPress.com.

    If you believe an issue on your site is being caused by the Jetpack plugin, please post to that plugin’s forums instead for help:

    https://wordpress.org/support/plugin/jetpack/

  • Unknown's avatar
    rafatbarakat · Member ·

    The screenshots you provided are for the home pages of the sites,
    And after disabling the Jetpack, it will be like this

    Home

    Homepage

  • Unknown's avatar
    helper-heroponriki · Member ·

    To clarify, there are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    We are unable to help you because we don’t host your site on our WordPress.com managed hosting.

    Since it sounds like you need help with the Jetpack plugin, you need to contact their support at their official support forum:

    https://wordpress.org/support/plugin/jetpack/

    Hope that clarifies things.

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