Error

  • Unknown's avatar
    msiemsen7 · Member ·

    I own and run two businesses Chocolate Frog Diet and LeapFrog Training. I cant get onto either this is the error message I am getting

    There has been a critical error on your website.
    Learn more about debugging in WordPress.

    Self-declared URL: leapfrogtraining.com.au and chocolatefrogdiet.com.au
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host leapfrogtraining.com.au and chocolatefrogdiet.com.au on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help you with resolving the Critical Error issue on your site.

    After you have restored access to your site, if you wish you are welcome to migrate your site to our WordPress.com managed hosting by using this plugin.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ Th

    Once you are hosted here you will benefit from the performance enhancements, automated security scanning, and incremental backups provided under our managed hosting. Also should anything come up that you are not able to resolve for yourself, you can use our in-house WordPress site support (with live chat option) to ask our Happiness Engineers for assistance.

    Thanks!

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