Error 403

• 

  mundigemas · Member · Feb 17, 2021 at 2:01 pm

  • Copy link
  • Add topic to favorites

  I´m building a wp.com hosted website, it´s not yet published. I cannot enter as the admin, error 403 is triggered since a few days now. Already tried to clean the cache.
  This is the site: umajoiademoca.com and the detail error via F12:
  Failed to load resource: the server responded with a status of 403 (wp-login.php:1)
  Failed to load resource: the server responded with a status of 403 (favicon.ico:1)

  Please let me know how to proceed,~Thanks

• 

  swaggadan · Member · Feb 17, 2021 at 2:08 pm

  • Copy link

  Hey there,

  Have you tried getting into Wp Admin Dashboard in My Site

  Hope this helps

• 

  swaggadan · Member · Feb 17, 2021 at 2:09 pm

  • Copy link

  After checking the site, there may be an issue with SSL configurations with CloudFlare

• 

  kforbz · Member · Feb 17, 2021 at 2:41 pm

  • Copy link

  Hi,

  Unfortunately, your site is not hosted with WordPress.com. It’s using the open-source WordPress.org software and is hosted with Bluehost.

  WordPress.com and WordPress.org are completely separate, you can find more information on WordPress.com vs WordPress.org here:

  WordPress.com vs. WordPress.org

  You can find support for WordPress.org on the community forums here:
  https://wordpress.org/support/forums/

  http://wordpress.org/support/ has great resources for the open-source WordPress.org software.

  I hope that helps.

• 

  swaggadan · Member · Feb 17, 2021 at 4:28 pm

  • Copy link

  Hey @kforbz,

  How can you tell the difference, been trying to figure it out.

• 

  kforbz · Member · Feb 17, 2021 at 5:08 pm

  • Copy link

  Hi @swaggadan,

  Have a good look through this info:

  https://wordpress.com/support/wordpress-com-volunteers/

  Specifically Self-hosted Sites to answer your question, but it’s worth looking through all of it a few times.

  Another good tip is, if you’re not 100% sure or confident about the answer, let the Staff members handle it. You can always add the post to your Favourites and see what response they have given. It’s a great way to learn how problems are resolved.

  Good luck.

• 

  swaggadan · Member · Feb 17, 2021 at 5:12 pm

  • Copy link

  Thanks!