Error 403 and Error 404, together

  • Unknown's avatar
    soulgate · Member ·

    My wordpress.com blog is linked to a custom DNS – soulgate.com.au – Nothing has been changed recently to stop the site from working, but it is inaccessible.

    The error message when I enter the domain address/ use a bookmark/ use a hyperlink/ Google is in 2 parts and reads:

    1. (shows as error 403 in the tab)
    “Index of /
    cgi-bin/
    test.html”

    2. “cgi-bin/” returns:

    “Forbidden
    You don’t have permission to access /cgi-bin/ on this server.
    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”

    I have cleared the cache, tried using a different, cleared browser but still get the same error. Have’t been able to find an answer in the forums either.

    Hope someone can help.

    The blog I need help with is: (visible only to logged in users)

  • kathrynwp · Staff ·

    Hi there, it looks like that domain’s name servers are no longer pointing to WordPress.com. Here is what shows in the domain registry:

    soulgate.com.au is Available for Purchase!

    Domain Name: soulgate.com.au
    Last Modified: 12-Aug-2013 04:18:08 UTC
    Registrar ID: NetRegistry
    Registrar Name: NetRegistry
    Status: ok

    Registrant: SOULGATE
    Eligibility Type: Other
    Eligibility ID: TM 840269

    Registrant Contact ID: ZILI1009
    Registrant Contact Name: Lilyana Zivkovic
    Registrant Contact Email: Visit whois.ausregistry.com.au for Web based WhoIs

    Tech Contact ID: ZILI1009
    Tech Contact Name: Lilyana Zivkovic
    Tech Contact Email: Visit whois.ausregistry.com.au for Web based WhoIs

    Name Server: ns-1.ezyreg.com
    Name Server: ns-2.ezyreg.com

    I would check with your domain registrar and verify the status of the domain. If it’s expired, perhaps there’s still a way to renew it. Good luck!

  • kathrynwp · Staff ·

    p.s. you can still access your WordPress.com dashboard here:

    http://soulgate.wordpress.com/wp-admin/

  • Unknown's avatar
    soulgate · Member ·

    Thanks for responding Kathryn.

    Yes, I can still access the WP admin panel.

    Strange that the domain name shows as ‘Available for purchase’ as I just renewed it in June(?) And have just checked my registration online – due to expire in 2015; And my WP domain subscription expires February 8, 2014(?).

    I have received an answer back from my registrar to repoint the DNS. They have been implementing changes and seems that has caused the DNS names to be altered to their default.

    Now I have to wait several hours – hope this works.

    Again, thanks for your assistance.

  • kathrynwp · Staff ·

    Looks like the mapping is working again, I can see your WordPress.com site here: http://soulgate.com.au/

    Happy blogging!

  • Unknown's avatar
    soulgate · Member ·

    Yes, thanks again Kathryn :)

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