Error 403 – Forbidden

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  zheuff · Member · Oct 19, 2023 at 11:01 am

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  Hello, I can’t seem to access my wordpress site. I’ve tried on multiple computers and everything goes well until I try to edit anything, I receive a ‘Error 403 – Forbidden’ page with links on it that don’t work when I click on them.

  Thank you,

  Zack

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Oct 19, 2023 at 1:25 pm

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  Hi there,

  Thank you for reaching out to us with your concern. I understand the frustration you must be experiencing with the error message on your WordPress site.

  However, I’d like to clarify that your site appears to be hosted with a different hosting provider and is using the free, open-source version of WordPress. Due to this, we at WordPress.com managed hosting have limitations on how we can assist. Our support primarily extends to sites directly hosted on our platform. This means we cannot investigate or directly address issues for sites not hosted by us.

  That said, we do offer robust managed hosting at WordPress.com which provides you with dedicated support, daily backups, and various other features to ensure your site runs smoothly. If you’d like to explore more about our managed hosting, you can check out the details here: https://wordpress.com/hosting/

  If you’re considering moving your site over to our platform, we make the migration process hassle-free for you. We offer an easy-to-use migration plugin that allows you to transfer your site to our hosting without any hitches.

  

  Import a Website » Import using Move to WordPress.com

  in WordPress.com Support

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  Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

  Lastly, I understand you’re in need of immediate assistance, and I want to ensure you receive the help you need. I recommend posting your query in the community support forums for the open-source version of WordPress. The community there is very active, and many knowledgeable users and developers frequent the forums. They will be in the best position to assist you with the issue you’re experiencing. You can seek help here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  I hope this helps and wish you the best in resolving the issue.