Error 404 Demo import

• 

  gockamcl · Member · Jan 20, 2020 at 9:29 pm

  • Copy link
  • Add topic to favorites

  Hi, I have bought the Javelin theme for my website and when I upload it and choose the theme I want, when I go to the website it gives me the page could not be found 404 error any way of fixing this?

• 

  staff-mckluskey · Staff · Jan 21, 2020 at 8:31 am

  • Copy link

  Hi there!

  I don’t see any sites under your account, what’s the address of the site you’re working on?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

• 

  gockamcl · Member · Jan 21, 2020 at 11:22 am

  • Copy link

  Hi Fresatomica

  The site is http://lookwhosauto.com

  I got in touch with bluehost and they have fixed the problem up to the point where they can’t put the banner at the top back, would that be a plugin that is stopping the banner from showing?

• 

  staff-mckluskey · Staff · Jan 21, 2020 at 11:47 am

  • Copy link

  Since your site is not hosted with WordPress.com (it is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost), you’ll want to look for help at the community forums here: https://wordpress.org/support/forums/.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.