Error 404 using/previewing the page through the MOBILE DEVICE

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  carolsvs · Member · Mar 4, 2021 at 2:30 am

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  Hi WordPress Team,

  https://prnt.sc/10cjrkc (all looks good in this thrive architect builder and the responsive)

  https://prnt.sc/10ck2xr but this is what it looks like if we check in on our mobile, so we got an error 404 page.

  Here’s the link of the page try opening it using your mobile phone: ispeaksocial.com/fast-promo

  Let me know ASAP what could be the problem and what would be the solution, thank you so much.

  Carol

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  staff-mckluskey · Staff · Mar 4, 2021 at 1:06 pm

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  Hi Carol,

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/, or reach out directly to the support team of the plugin you’re using.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.