error 500

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  kkelloggwarnock · Member · Aug 5, 2020 at 7:49 pm

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  Only 1 page crashed but it is the most important one. WHAT DO I DO!!!!!!!!!!!!!!!!!!! Do I need to delete and recreate?

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  kkelloggwarnock · Member · Aug 5, 2020 at 7:49 pm

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  Hello! My name is Karen Warnock and I was updating some photos on my page and I got this error.

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  supernovia · Staff · Aug 5, 2020 at 10:02 pm

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  Hi, could you send a link to that page? We’ll check it out and point you in the right direction for support.

  If the site is not hosted here, this article might help:
  https://wordpress.org/support/article/common-wordpress-errors/#internal-server-error

  Otherwise I’d get in touch with your host, or try the WordPress.org forums here: https://wordpress.org/support/forums/

  Good luck!

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  kkelloggwarnock · Member · Aug 5, 2020 at 11:47 pm

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  Projects

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  staff-blorbo · Staff · Aug 5, 2020 at 11:48 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with HostGator.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.