Error 500

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  asktraveldog · Member · Aug 19, 2017 at 11:26 am

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  Hi,

  I have a business plan with my website hosted on WordPress.com. Yesterday, I was trying to optimize my website using the plugin Autoptimize. This morning, I found the entire site down with the following message:
  ‘Error 500
  The server encountered a syntax error, and could not complete your request.
  Website owner? check your code, and your debug log, you may find a ‘parse’ error in there.
  Visitor? Try and reload it in a few minutes.’

  I deactivated the plug in but nothing has changed. Can you please check and let me if the problem was due to the plug in or not? and how should I deal with that?

  I did searches online and on the wordpress forum. It seems that all solutions (proposed online) revolve around having FTP which I don’t have access to given my site is hosted on WordPress.com

  I would appreciate your rapid response

  Regards,

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Aug 19, 2017 at 4:06 pm

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  @asktraveldog we’ll have our team take a look & get in touch.

  Also, please be sure to reach out at http://wordpress.com/help/contact rather than posting in the community forums. We have an awesome community, but the form will get you to support faster.

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  supernovia · Staff · Aug 19, 2017 at 4:15 pm

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  @asktraveldog I’m going to go ahead and open a private request for you so we can follow up there.