Error 500

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  martijnkors · Member · Sep 11, 2017 at 4:12 pm

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  Planterkors.com is offline, error 500. How can I fix this?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Sep 11, 2017 at 4:36 pm

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  Hello, I see that this issue has arisen again on your Business plan site. I’ve notified Staff. Please be patient for their reply.

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  justjennifer · Member · Sep 11, 2017 at 4:37 pm

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  Here is the original forum thread. [removed to avoid confusion]

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  amylaneio · Member · Sep 11, 2017 at 5:03 pm

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  Hi, @martijnkors!

  This is actually unrelated to the errors in that thread, which were due to a server failure.

  We checked the site, and the issues was a conflict caused by a backup plugin that was installed on the site. We’ve deactivated that plugin for you, and the site should be working for you now.

  As a heads up, WordPress.com Business sites with custom plugins on them are automatically backed up through Jetpack/VaultPress. If you ever need to restore your site from a backup, you can go to your VaultPress dashboard:

  https://dashboard.vaultpress.com/

  I hope that helps! If you have any more questions, please let us know!

  PS: Since most of us are away at our annual company meeting, the fastest way to get in touch with us will be via the contact form:

  https://wordpress.com/help/contact

  For business plans, live chat will be available on Wed-Fri of this week from 10am-1pm and 2:30pm-5:30pm Pacific Time (US/Canada), and priority email support will be available at other times.