Error 500 after installing plugin

  • Unknown's avatar
    mitreflaviaantonia · Member ·

    Hello! I have the url: http://3.134.118.141 and I have installed a plugin from hookr.io named wp-inspect. While installing it the page crashed and I saw the following text: ‘internal server error 500, please contact staff and tell them about what happened’. I can’t acces my account anymore or edit my site. Please help me.

  • staff-totoro · Staff ·

    Hi there,

    The site http://3.134.118.141/ appears to be a self-hosted WordPress (also called “.org”) site hosted on Amazon web hosting, and not a site hosted on our WordPress.com service. You can confirm here

    To clarify, WordPress.com and WordPress.org (the version other providers use) are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only the ones hosted on our WordPress.com servers. See http://support.wordpress.com/com-vs-org/ for more info.

    You can find support for your self-hosted WordPress site here: http://wordpress.org/support/

    You may also wish to contact your host’s support team for more assistance.

    Hope that points you in the right direction!

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