Error 500 after updating the version

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  dr4gonfly93 · Member · Dec 13, 2016 at 11:37 am

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  After updating to the new version I get error 500 and I’m unable to access the site completely. According to many guides, it might be a corrupt htaccess file but I cant access the site through ftp. What can be done?

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  staff-zinnia · Staff · Dec 13, 2016 at 6:48 pm

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  Hi there –

  It sounds like you are working on a self hosted WordPress site. Can you share the URL here?

  For help with self hosted WordPress sites you will want to post at https://wordpress.org/support/

  What happens here at WordPress.com is a bit different from the self hosted version. This guide outlines those differences: https://en.support.wordpress.com/com-vs-org/

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  dr4gonfly93 · Member · Dec 13, 2016 at 7:55 pm

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  Hi, thanks for replying. The link: http://www.cnocmhuiregranard.ie/wordpress/

  It’s a school website and I’m not too familiar with it as I’ve only started working there as a computer technician. I’ve tried to update the WordPress version as some of the plug-ins didn’t work properly and I ended up with the error 500. I don’t know if its self hosted, is there way to check? The person who was responsible for this site is gone for a long time and no one at school knows anything about it.

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  staff-zinnia · Staff · Dec 14, 2016 at 3:57 pm

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  Howdy!

  This site is not hosted with us at WordPress.com. For help with this site you’ll want to checkout https://wordpress.org/support/

  When you do a ‘whois’ search for cnocmhuiregranard.ie you’ll see that the name servers are pointing to Blacknight and not WordPress.com.