Error 500 after uploading plugin

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  audreylsw · Member · Dec 5, 2018 at 10:44 am

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  Hi,
  I updated a plugin and eversince i have a error 500 on the whole site (front and back end) the website is lazonemph.com.

  Tks

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  fstat · Staff · Dec 5, 2018 at 11:12 am

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  Hi there,

  Looks like you’re in the wrong forum. Your site is using the self-hosted version of WordPress and you need to seek help at the WordPress.org forums:

  https://wordpress.org/support/

  These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

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  audreylsw · Member · Dec 5, 2018 at 11:22 am

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  ok the client tells me WordPress is hosting it…

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  audreylsw · Member · Dec 5, 2018 at 2:23 pm

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  We’ve checked in the DNS zone and everything is pointing at wordpress.com

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  staff-zinnia · Staff · Dec 5, 2018 at 4:47 pm

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  Please share the URL so we can take a closer look.

  Our business plan comes with live chat support, 7 days per week, via https://wordpress.com/help/contact/

  That site would need to have a business plan in order to use plugins on our platform.

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  audreylsw · Member · Dec 5, 2018 at 4:54 pm

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  https://lazonemph.com/

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  staff-zinnia · Staff · Dec 5, 2018 at 7:06 pm

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  Thanks. Can you sign in to the account owning that site and write back to me here? Or, reach us in chat via https://wordpress.com/help/contact/.

  You need to sign in to the elambertweb user account.