Error 500 caused when accessing wp-admin after activating Jetpack

• 

  persixn · Member · Apr 16, 2017 at 1:11 am

  • Copy link
  • Add topic to favorites

  Installed the latest version of Jetpack, only to activate it; halfway through linking to my wp account, the admin panel gives an Error 500. The rest of the site is fully functional. Trying to access via /wp-admin and FTP gives consistent errors in logging in, which scares me since I know I’m inputting credentials correctly. Any help with this??

  I’ve heard deactivating the plugin / all plugins solves the problem, but I have no means of doing it. I’ve removed the link between my wp account and the site and the issue persists.

• 

  garysixtyeight · Member · Apr 16, 2017 at 1:15 am

  • Copy link

  Hi there,

  There are two different versions of WordPress. These forums only provide support for sites hosted here at WordPress.com.

  If you need support for Jetpack on a self-hosted site, please contact Jetpack support at:

  Contact Support

  To learn about the differences between the two versions of WordPress (.com vs.org), please see this guide

  Good luck!

• 

  persixn · Member · Apr 16, 2017 at 8:11 am

  • Copy link

  Thanks!

• 

  garysixtyeight · Member · Apr 16, 2017 at 10:47 am

  • Copy link

  You’re welcome :)