error 500 login

  • Unknown's avatar

    I installed Jetpack but now i can no longer get access to my wordpress site, i’ve tried to install cpanel etc but with no porgress. I need help as need to make some urgent updates

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi hebburntownfc,

    hebburntownfc.co.uk is a WordPress.org site hosted by
    FatCow, rather than WordPress.com:

    WordPress.com vs. WordPress.org

    The error I am seeing suggests an issue with your hosting, so I recommend reaching out to FatCow for help. They should be able to give you more information about what is causing this.

    The WordPress.org support forums are also a great resource for self hosted sites — but it would be best to contact FatCow first.

    Best of luck.

  • Unknown's avatar

    hi,

    Your website does not look like it is hosted on WordPress.com.
    We’re able to help only with websites hosted on WordPress.com.

    To clear up any confusion, there are 2 versions of WordPress. WordPress.com is a managed environment different from using the open source WordPress installation. WordPress.com and WordPress.org are two, different entities.

    WordPress.com vs. WordPress.org

    You might check in with your host to see if there’s an error log you could look at for more information. Or, you could look in this forum; perhaps someone there has experienced something similar:
    https://wordpress.org/support/

    You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
    https://wordpress.org/support/register.php

    Your hosting provider customer support may also be able to help you.

    Hope this helps

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