Error 500 on https://i-propertyguru.com

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  ngplwm19 · Member · Aug 15, 2023 at 1:24 pm

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  What I’ve tried:
  – Using FTP to connect, shows the following error ‘Connection attempt failed with ‘ECONNREFUSED – Connection refused by server’.’
  – Clearing Cache, but doesn’t work
  – Auditing my plugins, but I can’t even access the dashboard
  – Increase PHP Limit, can’t access file without FTP and dashboard
  – Auditing theme, can’t access without dashboard
  – Backup, can’t do it because FTP can’t connect

  What I’ve tried when connecting to FTP (Filezilla):
  – Entering hostname, making sure it starts with ftp://domain-name.com, credentials for accessing dashboard, port 22 and 21, error: ‘Critical error:
  – Could not connect to server’
  – Tried using ‘Site Manager > General’

  Here are the credentials that I’ve input:
  Protocol: HTTPS
  Host: domain-name.com
  Port: 22
  LogonType: Anonymous

  Self-declared URL: https://i-propertyguru.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Aug 15, 2023 at 8:47 pm

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  Hi there,

  It sounds like you’re experiencing some difficulties with your WordPress site. However, it seems that your site is not hosted on WordPress.com but is instead using the open-source version of the software from WordPress.org through another hosting provider.

  As such, our capability to assist you is limited. Our support is specifically provided for websites hosted directly under our WordPress.com managed hosting. This hosting solution is not only easy to use but provides seamless site management along with our excellent customer support. You can find more about it here: https://wordpress.com/hosting/

  Given the issues you’re experiencing, you might consider moving your site to our hosting. We offer a user-friendly migration plugin to facilitate the process.

  

  Import using Move to WordPress.com

  in WordPress.com Support

  3 min read

  The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get star

  However, since your current site is using the open-source version of WordPress from WordPress.org, you might find more direct assistance by referring to the community support forums there. They will be more able to assist you with the issues you’re encountering since your hosting provider uses this version for your site. You can reach the forums here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  I hope this provides a starting point for resolving your concerns. If you have any more questions or need further assistance, please feel free to reply.