Error 500 The server encountered a syntax error, and could not complete your req

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  myafricascandinavia · Member · Apr 25, 2017 at 3:55 pm

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  Error 500
  The server encountered a syntax error, and could not complete your request.

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · Apr 25, 2017 at 3:59 pm

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  Hi there,
  The site(http://myafrica.no/) is not using WordPress. So i am sorry… we cannot help you with it.

  Please contact the support team of your host to get help. Because this forum only supports the sites hosted on WordPress.COM.

  Hope your issues get resolved ASAP.

  Thanks. 🙂

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  myafricascandinavia · Member · Apr 25, 2017 at 4:07 pm

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  No this is hosts on wordpres host. I’ve used child theme.

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  otpidusprime · Member · Apr 25, 2017 at 4:13 pm

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  Well maybe you are using WordPress.ORG in that case.

  Both(WordPress.COM and WordPress.ORG) are different products. You can find out the differences between them here: https://en.support.wordpress.com/com-vs-org/

  To get help in resolving your issue, post your question on the WordPress.ORG support forum: https://wordpress.org/support/

  Thanks.

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  myafricascandinavia · Member · Apr 25, 2017 at 4:19 pm

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  No, what you need for proof to prove this site is in wordpress.com??
  this is my original website:
  myafricascandinavia.wordpress.com

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  otpidusprime · Member · Apr 25, 2017 at 4:24 pm

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  @myafricascandinavia sorry for causing so much inconvenience to you.

  It seems like you have set http://myafrica.no/ as your primary domain, but it is not configured properly.

  Did you register the domain from WordPress or somewhere else?

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  myafricascandinavia · Member · Apr 25, 2017 at 4:27 pm

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  somewhere else. but hosting is wordpress.com I’ve created child theme for customization.

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  otpidusprime · Member · Apr 25, 2017 at 4:29 pm

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  We cannot create child themes on WordPress.COM.

  Are you sure you are not using WordPress.ORG?

  Have you connected your site hosted using WordPress.ORG to WordPress.COM by using something called as Jetpack?

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  myafricascandinavia · Member · Apr 25, 2017 at 4:32 pm

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  I’m sure I’m using WordPress.com. I’ve paid $299 for one year.

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  otpidusprime · Member · Apr 25, 2017 at 4:32 pm

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  Okay, in that case i am tagging this thread for staff assistance.
  They will assist you further with this.

  Thanks 🙂

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  myafricascandinavia · Member · Apr 25, 2017 at 4:33 pm

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  how much time it takes ??

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  otpidusprime · Member · Apr 25, 2017 at 4:35 pm

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  I don’t know.
  Sometimes they answer really quick and sometimes they don’t as they might be busy with something else like company stuff or some holiday seasons etc.

  Please be patient, someone from the staff will be here to assist you ASAP.

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  myafricascandinavia · Member · Apr 25, 2017 at 5:14 pm

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  Okey.

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  supernovia · Staff · Apr 25, 2017 at 5:32 pm

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  @myafricascandinavia can you get in touch at http://wordpress.com/help/contact ?