ERROR: 503 Service Unavailable

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  mkat18 · Member · Dec 20, 2020 at 10:48 am

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  Hi, my website http://www.aeroshots.com.au does not appear to be working. I get an error (503 Service Unavailable) when I go on the website. I get the same error when I try to login to my wp login for this website.

  When I login on wordpress.com, I get a notification which states ‘Please check your Primary Site’s Jetpack connection’. However, I am unable to do anything. Can you help?

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  staff-totoro · Staff · Dec 20, 2020 at 9:23 pm

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  Hi there,

  The site aeroshots.com.au appears to be a self-hosted WordPress (also called “.org”) site hosted on Synergy Wholesale Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://www.whoishostingthis.com/?q=aeroshots.com.au#search=aeroshots.com.au

  To clarify, we are not the only providers of WordPress sites, and Synergy Wholesale also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

  You may also wish to contact your host’s support team here for more assistance.

  Hope that points you in the right direction!