Error 520 – Please help

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  eslenamorada · Member · May 5, 2020 at 2:34 am

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  Hello,

  I am completely new to WordPress or anything web-related. I have been doing a personal blog (magdadeverdad.com) and today, while trying to save an article, everything stopped working and I now get this message when I try to access my site:

  Error 520 Ray ID: 58e6fcddddfae73c • 2020-05-05 02:21:28 UTC
  Web server is returning an unknown error
  Cloudflare Ray ID: 58e6fcddddfae73c • Your IP: 69.55.245.14

  I tried to look up on Internet how to fix this, but I have a really hard time understanding how to proceed. I am sorry if this is not the right place to post this issue, but could someone help me?

  Thank you so much,
  – Magdalena

• 

  staff-mckluskey · Staff · May 5, 2020 at 9:19 am

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  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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  eslenamorada · Member · May 5, 2020 at 2:46 pm

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  Hi! Thank you so much for replying! I’ll write directly to BlueHost then!
  – Magdalena