error 521

• 

  annazrohliku · Member · Mar 17, 2022 at 11:39 am

  • Copy link
  • Add topic to favorites

  Hi everyone, our page is down for last few weeks and it isn’t even possible log into the administration system through login URL. It only shows 521 error. Unfortunately I don´t know the registration e-mail (only username and password) because historically it was managed by somebody who doesn´t work in our company anymore. So I’am little bit trapped. Could somebody help me?

  Web server is down
  The web server is not returning a connection. As a result, the web page is not displaying.

  Ray ID: 6ed56b82ecc627b4
  Your IP address: xxx
  Error reference number: 521
  Cloudflare Location: Prague

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  fstat · Staff · Mar 17, 2022 at 12:39 pm

  • Copy link

  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  If your site is not hosted by us (WordPress.com), then you’ll need to contact your hosting provider to fix the issue you’re having.

• 

  annazrohliku · Member · Mar 17, 2022 at 1:01 pm

  • Copy link

  Hi, thank you for your quick response. Our page is available here: https://blog.rohlik.cz/

• 

  staff-sheva · Staff · Mar 17, 2022 at 3:46 pm

  • Copy link

  Hi @annazrohliku,

  I’m afraid that we can’t help directly because your blog.rohlik.cz site is not hosted with WordPress.com. Because of this, we’re unable to take a closer look at your site.

  Rather, your host uses open-source WordPress.org software, which differs from the managed hosting offered on WordPress.com.

  The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Otherwise, you may want to contact your host for further support.

• 

  annazrohliku · Member · Mar 21, 2022 at 10:07 am

  • Copy link

  OK, thank you for your help. :-) May I have other question? What is the e-mail adress which is registred as contact e-mail for blog.rohlik.cz? We have only username and password and I am not able to log into, nor refresh the log in data.

• 

  staff-mckluskey · Staff · Mar 21, 2022 at 12:56 pm

  • Copy link

  What is the e-mail adress which is registred as contact e-mail for blog.rohlik.cz?

  We don’t know that, as the site is not using our services. If you’re having problems logging in, try some suggestions from here:
  https://wordpress.org/support/article/resetting-your-password/.