Error Adding/Connecting Payment

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  ironsoultrailblazers · Member · Mar 13, 2024 at 10:52 pm

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  When I click on the payment tab on the Admin page after I tried connecting Stripe, it says ‘Account Details: Rejected’ and also payments + deposits disabled.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-oikake · Staff · Mar 15, 2024 at 11:47 am

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  Hi,
  
  I’ve checked it, and the site bettay16.dream.press is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.
  
  You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/
  
  Your site is hosted with Dreamhost. You need to contact them to get assistance with this site. You can also reach out to the WordPress.org community
  
  If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 
  
  Hope this helps!