Error adding new payment method and buying shipping labels

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  crist2023 · Member · Dec 13, 2023 at 4:12 pm

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  I try to add a payment method I get this error;
  Error preparing new payment method configuration. Please contact support quoting error HYMNCA.

  I wanted to add a new one because whenever I try to purchase a shipping label I get this message;
  The transaction was declined. Please contact support quoting error RBLKLU.

  site: cristfragances.com

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Dec 13, 2023 at 7:35 pm

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  Hi there,

  I checked your account, and your ability to purchase upgrades has indeed been disabled, and you should’ve received a notification in your dashboard regarding this. We cannot assist you in the forums, but click on the notification in your dashboard to reach our payments staff.

  Our Billing Support team handles inquiries about this. You can contact them for assistance using the link in your dashboard: “Purchases are currently disabled. Please contact us to re-enable purchases.” You can also send an email directly to billingsupport@wordpress.com as well.

  Thanks!