Error after Backup
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Hello, I restored a backup from 2020. After completion I got this error: ‘There has been a critical error on this website.’ and I can’t go into my website.
Site: (email visible only to moderators and staff).
WP.com: Unknown
Jetpack: Yes
Correct account: Yes -
Hi!
Thank you for reaching out.
I would like to inform you that I just escalated this thread to staff for ferther assistance.
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Hi there!
Please note that your site at rughouseofanatolia.com is using the WordPress.org software and is hosted by Bluehost. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.
We are happy to point you in the right direction, but note that you may need to contact your hosting service (Bluehost) for help or post on the WordPress.org community forum here: https://wordpress.org/support/forums
Can you tell us how you restored the backup? Which backup service were you using? If the backup service was provided by Bluehost, you’d want to contact them for help. If it was someone else, you’d want to reach out to that service provider.
We have a backup service for WordPress.org sites called Jetpack Backups which lets you keep a regular backup and restore when needed, but I’m not seeing that service active on this site.
Do you know who provided the backup service for your site?
Regards
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I am contacting bluehost right now. Thank you for the response. And I am using a plugin called BackupBuddy.
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You’re welcome!
If you were using off-site backup using BackupBuddy, it may also be worth contacting BackupBuddy developers here:
https://ithemes.com/contact/Regards
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