Error after plugin update

  • Unknown's avatar
    woodstowetlands · Member ·

    After updating Elementor Pro to the latest version my website no longer works. When I try to access it, I get the error ‘There has been a critical error on this website.’ I went into jetpack and loaded a backup from yesterday but am still having the same issue. Can someone please help?

    Learn more about troubleshooting WordPress.

    Self-declared URL: http://www.woodstowetlands.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to provide support. But I can get you pointed in the right direction.

    The good news is that because you use the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help.

    If you need help with your Jetpack Backups, you can contact their support team here: https://jetpack.com/contact-support/?rel=support

    I hope this points you in the right direction.

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