ERROR: An error was encountered while trying to authenticate. Please try again.

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  candacedevilliersgmailcom · Member · Feb 9, 2024 at 1:30 pm

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  Hi there. When I try to login with either of the two credentials I have on my records, I get the error: ERROR: An error was encountered while trying to authenticate. Please try again.

  When I try to reset password, I get no email with a reset link. Please advise.

  The blog I need help with is: (visible only to logged in users)

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  candacedevilliersgmailcom · Member · Feb 9, 2024 at 1:31 pm

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  I have tried on Edge, FireFox, and Chrome, all with the same results.

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  candacedevilliersgmailcom · Member · Feb 9, 2024 at 2:06 pm

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  Client is moving to Wix.

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  candacedevilliersgmailcom · Member · Feb 9, 2024 at 2:06 pm

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  Closed..

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  helper-heroponriki · Member · Feb 9, 2024 at 6:32 pm

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  @candacedevilliersgmailcom thanks for the update!

  To avoid any confusion, it’s important to distinguish between three different versions of “WordPress”:

  1. The free, open-source WordPress software that powers your website.
  2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
  3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

  Since your site isn’t hosted with us, there’s not much we could do about that error message. If you need further help, I recommend reaching out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you. If you’re not sure who is your hosting provider, you can use a website like Hosting Checker to look up that information. https://hostingchecker.com/

  I hope that helps!