Error and broken site

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  jovaanamijat · Member · Nov 4, 2022 at 5:54 am

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  Hi. I have a problem with the ‘broken’ site and I didn’t get the new link for ‘recovery mode’.Thanks

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staff-95percentghost · Staff · Nov 4, 2022 at 11:04 am

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  Hi there, could you let us know the address of the site you’re having trouble with?

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  jovaanamijat · Member · Nov 4, 2022 at 11:26 am

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  https://growinguptime.com

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  helper-heroponriki · Member · Nov 4, 2022 at 2:06 pm

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  Thanks for that! We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to provide support. But I can get you pointed in the right direction.

  The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forum are more familiar with these issues and are in the best position to help.

  I hope this points you in the right direction.