Error and cannot log back in

  • Unknown's avatar
    hrw1ee366aa8970 · Member ·

    Hi,

    Recently did an update in WordPress and now when trying to access the site/Wordpress comes up with this error and cannot get it back or able to log in, please help need this website for my business.

    Composer detected issues in your platform: Your Composer dependencies require a PHP version ‘>= 7.0.0’.
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    Self-declared URL: http://www.berneraycottage.co.uk
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    We can’t help as your site isn’t running on the wordpress.com platform. You must contact your hosting support to solve this problem yourself by updating your outdated pjp version.

  • staff-doublebassd · Staff ·

    Hi there,

    http://www.berneraycottage.co.uk was connected to your WordPress.com account at one point but hasn’t been in six years.

    The domain is now connected to a self-hosted WordPress.org site.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and, therefore can’t directly address your issue.

    I recommend contacting your site, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Hope this helps.

  • The topic ‘Error and cannot log back in’ is closed to new replies.