error and lost access

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  biomaxnaadu · Member · Jul 7, 2025 at 4:27 am

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  we need some assistance to retrieve the access on our website. as we change our email domain and now we dont have an access

  Self-declared URL: https://www.naadu.mv/
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  kaichicha · Member · Jul 7, 2025 at 8:49 am

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  Hi @biomaxnaadu,

  Thank you for reaching out, and I’m sorry to hear that you’re having trouble retrieving access to your site at naadu.mv.
   
  Upon checking, I discovered your website is a self-hosted site using the open-source WordPress software (https://wordpress.org). We wouldn’t have access to it here at WordPress.com as we are a managed hosting service, not linked to the hosting provider of your domain.
  
  We explain the differences between WordPress.com and WordPress.org in the link below.
  https://wordpress.com/support/com-vs-org/#are-wordpress-org-and-wordpress-com-the-same-thing
  
  Based on the DNS records, your domain is pointing to this IP address 27.114.150.56, which is owned by DHIVEHINET/Dhivehi Raajjeyge Gulhun. I recommend reaching out to your host for tailored assistance.
   
  Let me know if you have other questions