Error authorizing Google Docs add-on

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  kbuhlir · Member · Mar 31, 2017 at 1:10 pm

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  I was able to authorize the plugin but when another one of our admins tried, she is gets the error “We could not verify your authorization with that site”. I created another admin account for her to try with and we get the same error. I then deleted the site in my Google Docs and reauthorized it for me, and it works.

  The account affected has a WordPress.com account and is able to see everything associated with the site when logged into WordPress.com. It just will not authorize for this plugin.

  This is a great idea for an add-on. Thank you for creating it. I’m guessing there are just a few bugs, as it appears from others in the forums that multiple people are having this same authorization bug. “Move fast and break things”. :)

  I’ll have her comment on this thread to answer additional questions.

  Screenshot of error

  The blog I need help with is: (visible only to logged in users)

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  msmadeinusa · Member · Mar 31, 2017 at 1:18 pm

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  I’m the one having the issue Kurt speaks of.
  Terrific idea for an add-on, btw. :)

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  staff-zinnia · Staff · Mar 31, 2017 at 2:40 pm

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  Please share the site addresses involved with the error message. Thank you :)

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  galois · Member · Mar 31, 2017 at 2:43 pm

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  The blog I need help with is http://www.themadeinamericamovement.com.

  Sorry but you are in the wrong place.
  These forums are only for blogs/sites hosted by WordPress.com

  WordPress.COM and WordPress.ORG are completely separate and different http://support.wordpress.com/com-vs-org/

  And you should ask in the WordPress.org forums.
  http://wordpress.org/support/

  If you don’t have a username on the ORG forums, you’ll need to register one there.

  Cheers

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  kbuhlir · Member · Mar 31, 2017 at 2:57 pm

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  Liz, the site is http://www.themadeinamericamovement.com

  galois, the add-on works through Jetpack, which requires a WordPress.com account. So, does that make it a WordPress.com or WordPress.org issue?

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  staff-zinnia · Staff · Mar 31, 2017 at 5:07 pm

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  Hi Kurt –

  Have you already tried to disconnect and reconnect Jetpack?

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  justjennifer · Member · Apr 23, 2017 at 7:09 am

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  staff-zinnia – other than the announcement of the add-on in the News Blog, is there a support guide (COM or Jetpack) that we can refer users to? Or should users be referred to the Chrome extension page directly? Thanks for any guidance.

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  staff-zinnia · Staff · Apr 24, 2017 at 7:41 pm

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  Hi justjennifer –

  We do not have specific documentation on the extension outside of that post.

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  justjennifer · Member · Apr 25, 2017 at 4:41 am

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  Hi Liz- OK. Shall I assume then that for support issues the extension page is the preferred resource? Thanks again.

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  staff-zinnia · Staff · Apr 27, 2017 at 1:44 pm

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  justjennifer – I think that is fair for now.

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  justjennifer · Member · Apr 27, 2017 at 1:51 pm

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  Got it! :)

  I’ll just leave this link here then: https://chrome.google.com/webstore/detail/baibkfjlahbcogbckhjljjenalhamjbp

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  staff-zinnia · Staff · Apr 27, 2017 at 2:26 pm

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  :)