error AXLZNE

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  moadhmaoud · Member · Nov 11, 2022 at 6:03 pm

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  error AXLZNE, I can’t upgrade my plan and I don’t know why this is happening!!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Nov 11, 2022 at 9:53 pm

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  Hi there,

  I checked your account and your ability to purchase upgrades have indeed been disabled, and you should’ve received a notification in your dashboard in regards to this. We cannot assist you in the forums but click on the notification in your dashboard to reach our payments staff.

  Our Billing Support team handles inquiries about this. You can also reach out to them for assistance with this using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” You can also send an email directly to billingsupport@wordpress.com if you prefer that.

  Thanks!