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  lucianabaldrighi · Member · Feb 6, 2016 at 7:57 am

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  good morning,
  I’m trying to export from http://blog.ilgiornale.it/baldrighi/ (always wp platform) to https://festamobile.wordpress.com but the file it generates is always of different sizes and increasingly corrupt.
  I also tried to split the file into several parts to load but I can not fully charge.
  can you help me?
  thank you
  antonio

  The blog I need help with is: (visible only to logged in users)

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  stefmattana · Staff · Feb 6, 2016 at 10:05 am

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  Hi Antonio,

  I’ve tagged it to Staff attention as I think that requires their direct support.

  I’m sure you’ve had a look at the import/export process explained here, but I’ll link it anyway in case you need to double check whilst waiting for the Staff

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  staff-ozmodiar · Staff · Feb 7, 2016 at 3:19 am

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  Is it the exporting that you are having trouble with? Or the importing? We can really only help with the importing aspect. You might look to WordPress.org for advice on exporting:

  http://wordpress.org/support/

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  lucianabaldrighi · Member · Feb 7, 2016 at 5:39 pm

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  I have problem with import!
  I do not know what kind of problem can be there!
  thank you!

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  staff-ozmodiar · Staff · Feb 8, 2016 at 5:07 am

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  I am confused.

  but the file it generates is always of different sizes and increasingly corrupt.

  This sounds like the main issue. In which case, the problem is with the creation of the export file. Not the importing process.

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  lucianabaldrighi · Member · Feb 8, 2016 at 8:58 am

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  I think the same!
  how can I do?!

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  staff-ozmodiar · Staff · Feb 8, 2016 at 5:41 pm

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  I would try looking through the support documents and perhaps asking for help on the forum here:

  http://wordpress.org/support/

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  lucianabaldrighi · Member · Feb 9, 2016 at 1:00 pm

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  hi, can i try to send you the file for your consideration?!

  https://dl.dropboxusercontent.com/u/37998956/ilblogdilucianabaldrighi.wordpress.2016-02-09.zip

  thank you…

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  lucianabaldrighi · Member · Feb 10, 2016 at 6:14 pm

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  now, i have a blog locked.
  I no longer import anything ?!

  what happens?

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  druesome · Staff · Feb 11, 2016 at 9:57 am

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  Hi! It looks like your export file exceeds the maximum allowed 15mb size. Can you look into splitting the file into several parts? Here’s an app that can possibly help:

  http://www.wpbeginner.com/wp-tutorials/how-to-split-large-xml-files-in-wordpress/

  Good luck!

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  lucianabaldrighi · Member · Feb 11, 2016 at 11:21 am

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  guys, the import page is blocked!!
  whats happens?!

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  druesome · Staff · Feb 12, 2016 at 7:07 am

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  Luciana,

  I’m trying to run the import for you now. Can you tell me how many posts and pages are involved in this import? There seems to be too many spam comments here and this is what’s causing problems. Can you regenerate the export file, but before doing so, delete all unnecessary comments from your queue? Thanks!

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  lucianabaldrighi · Member · Feb 12, 2016 at 8:29 am

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  thanks, you can delete all comment!! if you can!!!

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  druesome · Staff · Feb 13, 2016 at 7:09 am

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  Sorry, you may have misunderstood. If you can please delete all spam comments on your site and regenerate the export file then send it to me, that would make it easier for me to do the import. Thanks!