Error Code

  • Unknown's avatar
    ourblackstyle · Member ·

    How I fix this error? Unable to change connection information.
    Update failed: Failed to connect to FTP Server ourblackstyle.com:21
    To perform the requested action, WordPress needs to access your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.
    Hostname ourblackstyle.com
    FTP Username ourblackstyle.com
    FTP Password
    …..

    Connection Type
    FTP FTPS (SSL)
    Proceed

    WP.com: Yes
    Correct account: Unknown

  • Unknown's avatar
    amiteshg93 · Member ·

    Hi there,

    ourblackstyle.com uses open-source WordPress software (from WordPress.org), whereas this forum deals with sites hosted through WordPress.com.

    The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

    To get help with your issues, you may want to try posting your question at the WordPress.org support forum: https://wordpress.org/support/forums

    Your hosting provider may also be able to help you in this situation.

    Hope this helps! :)

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