Error code HYTFSI

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  ellisdale99 · Member · Sep 5, 2021 at 2:41 am

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  I am trying to upgrade my plan and it keeps giving me this error code. I have other cards but they still wont work.

  Site: https://journeythruout.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  aisajib · Member · Sep 6, 2021 at 4:12 am

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  Hi there!

  Sorry to hear that you’re having trouble. I’ve asked our billing team to look into this for you. We’ll get back to you here once we have an update on this.

  In the meantime, can you reach out to your credit card service provider/bank to see if they are declining the payments to WordPress.com?

  Sometimes they may do this for security reasons so you’d want to reach out to them and ensure they allow the payments to go through from their end.

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  ellisdale99 · Member · Sep 6, 2021 at 3:55 pm

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  I contacted my bank and they authorized the transaction, but it still wouldn’t go through.

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  deancroyal · Staff · Sep 6, 2021 at 6:10 pm

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  Hi there – We are seeing a successful transaction around 2 hours ago. Let us know if you are needing more help with this.

  If there’s anything else we can help you with, feel free to start a new topic. :)