error code:critical error on this website

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  renrank · Member · Oct 7, 2023 at 8:51 pm

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  I cant access my website at all due to the error stated above and it is not recognizing my email or password even.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Oct 10, 2023 at 9:58 pm

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  Thank you for reaching out regarding the issues you’re experiencing with your WordPress site. Unfortunately, as your site is currently being hosted via a different hosting provider using the free open-source WordPress software, our ability to assist directly is quite limited.

  We are able to deliver a more comprehensive support for websites which are hosted on our own managed hosting at WordPress.com. Our managed hosting offers several advantages such as regular software updates, security, and compatibility checks in addition to premium support. It also comes with other benefits that you can explore here: https://wordpress.com/hosting/.

  If you want to consider this option, WordPress.com also offers an easy-to-use migration plugin that allows you to move your site to our hosting. We’ve made the migration process as smooth as possible.

  

  Import a Website » Import using Move to WordPress.com

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  Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

  Given that your website is hosted elsewhere, the support for the open-source version of WordPress is best sought directly from the community support forums. There you’d be able to find the assistance you need as they are the best equipped to help with the version of WordPress your host uses.

  The community support forums can be found at this address: https://wordpress.org/support/forum/how-to-and-troubleshooting/.

  We understand that having website issues can be frustrating, and we hope these resources help you in quickly resolving the issues you’re facing. Please don’t hesitate to reach out if you need further information.