Error Connection to Jet Pack and Woopayments

  • Unknown's avatar
    taenzerdigital · Member ·

    Hello

    I am trying to connect my site with Jetpack or WooPayments. Unfortunately I get an error message with both.

    The error message in Jetpack is: An error has occurred. Please try again.

    The error in WooPayments is: Unable to insert blog. Please try again or contact support.’

    It seems that the connection to Woocommerce.com cannot be established correctly.
    The page is listed as a blog at Woocommerce.com under my blogs. I have tried to disconnect or reconnect without success.

    Can you help me to delete the connection? Or do you have another idea why I get the error messages? Many thanks for your help

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hi @taenzerdigital, can you send a link to the site?

    These forums are for the sites hosted and managed here at WordPress.com, vs. sites using WordPress code with another host. If you’re not sure about your site, send a link, and we can point you in the right direction.

    If it is definitely hosted somewhere else, I’d recommend reaching out to Jetpack support directly, or working through this connection guide with your host:

    Jetpack

    And, if you’d like to move your site to our services so we can provide direct help, let know! We’d be happy to help you move your site here. Cheers!

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