Error during a payment

  • Unknown's avatar
    kmxp · Member ·

    Hello,

    I tried to upgrade my plan but it showed an error AXLZNE and now it’s saying that the purchases are disabled. Could you, please, help me fix it so I can purchase the upgrade?

    Thank you!

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Apologies but we are not able to help with transaction issues here in our public forums since it requires sharing info that is bested handled in private.

    However, I see that you have an open ticket (created automatically) with our Billing Support team regarding this issue. They will follow up with you directly via email as soon as they know more.

    Thanks for your patience!

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