Error en la facturación
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Me han cobrado un importe de 299 en mi entidad bancaria de forma que está retenido el dinero cuando yo realicé la baja de la prueba del plan antes de los días que proporcionan. Como puedo hacer reclamar para que se me devuelva el dinero por favor? Es urgente
The blog I need help with is: (visible only to logged in users)
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Pero no se como se hace ni donde enviar este error a alguien de WordPress. …
Here.
This thread is tagged with the modlook tag (in the right column) for Staff assistance.
Be patient while you wait. -
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Hi there.
We currently only offer support in English. I’ll therefore be using Google translate (translate.google.com) in order to understand your replies. Sorry in advance for any inaccuracies that may arise from this!
Google translation:
I was charged an amount of 299 in my bank so that money is held down when I did the test plan before the days they provide. As I can do I claim to be returned the money please? It is urgent.
Your WordPress.com Business trial was successfully cancelled before its renewal date and the $299 charge didn’t go through. :) Can you let me know if you have another WordPress.com account that was charged this amount or if you have any other questions. Thanks!
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Gracias. Si yo cancele a tiempo el proceso pero ya me habían pasado un recibo a mi cuenta. Actualmente no se hecho efectivo el cargo pero tengo el saldo retenido desde WordPress. No tengo otra cuenta de WordPress. Ruego que se solucione ya que necesito mi dinero. dónde puedo enviar un snapshot del cargo del banco?
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Thank you. If I cancel the process but time had passed me a receipt to my account. Currently not cashed the charge but have retained the balance from WordPress. I have no account WordPress. May we be resolved as I need my money. where I can send a snapshot of the position of the bank?
It can take a few days for a bank to release a pending charge on your account. I can, however, assure you that this charge has been cancelled on our end. If the charge is deducted then you can contact our billing team directly here:
https://en.support.wordpress.com/contact/?whywasi=chargedLet me know if you have any extra questions around that!
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Ok gracias esperare unos días y si no me volver a poner en contacto en el link que me indicas.
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Good morning. Excuse me but the receipt still retained in my bank account. Neither has been removed or has made the position but money still have retained without being able to have my money.
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Good morning! I can assure you that the charge has been cancelled on our end. Depending on your bank, it can take up to a week for a previously pending charge to disappear from your statement. Could you try contacting your bank directly if you’d like further reassurance that this charge isn’t going to go through?
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Goodnight,
I have contacted my bank and I communicate that if you send your part not canceling the retention of receipt not be enabled me my money until April 27 and I need my money. Who should I talk about this issue?Thanks and regarts
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