Error establishing a database connection

• 

  carlosiacu · Member · Apr 21, 2023 at 12:36 am

  • Copy link
  • Add topic to favorites

  Hello sir/madam,

  I need help. Our website is down as well as the behind the scenes access.
  I needed to create a new wordpress account as I cannot even login, and my email doesnt seem to work anymore.

  I have 2 theories for this.

  1. Recent activity shows that there was quite a bit of logins (800 failed attempts)
  2. The Server domains are deleted by the host possibly.

  I think its the latter, as we switched email, and the old email is registered to the site, I have tried many times to change it to the new email, but I need ‘Confirmation’ by some other account which I never got.

  This old email also gets many spam emails as I get them automatically sent to my new email.

  Below is what was sent in the email.

  This either means that the username and password information in your wp-config.php file is incorrect or that contact with the database server at localhost could not be established. This could mean your host’s database server is down.

  Are you sure you have the correct username and password?
  Are you sure you have typed the correct hostname?
  Are you sure the database server is running?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  machellie · Staff · Apr 21, 2023 at 3:43 pm

  • Copy link

  Hi there, @carlosiacu!

  Thanks for reaching out.

  The site you are having this issue with, financiallysorted.com.au, is not hosted here with us at WordPress.com. Instead, this site is a self-hosted WordPress site (WordPress.org). This is different than WordPress.com. WordPress.com is a managed host for WordPress sites.

  We can only offer support for sites hosted here with us at WordPress.com.

  Saying this, the following guide should help you resolve this issue:

  https://wordpress.org/documentation/article/common-wordpress-errors/#error-establishing-database-connection

  In short, the issue is likely that your wp-config.php file has the incorrect credentials but there may also be an issue with your web host. You can contact your host to confirm that.

  Should you need more help with your self-hosted WordPress site, you will want to contact your host.

  You can view the differences between WordPress.com and WordPress.org here:

  

  WordPress.com vs. WordPress.org

  in WordPress.com Support

  5 min read

  WordPress is a publishing platform that makes it easy for anyone to publish online and proudly powers millions of websites. This guide explains the differences between WordPress.com vs. WordPress.org to help you decide which one is best for you. Overview of Options Using WordPress comes in three flavors: Fully hosted with WordPress.com. WordPress.com with an upgraded plan that allow

  For additional help with your WordPress.org website, visit the support forum at https://wordpress.org/support.