error HYMNCA

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  sleeklycanadotcom · Member · Dec 1, 2023 at 6:54 pm

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  We want to change the saved persoanl credit card to our company credit card but we get error.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Dec 1, 2023 at 9:20 pm

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  Apologies but we are not able to help with transaction issues here in our public forums since it requires sharing info that is bested handled in private.

  However, I have asked that our Billing Support team review this issue and see what is going on. They will follow up with you directly via email as soon as they know more. Please also take a moment to contact your institution to make sure they are not blocking anything on their end as this can also result in the error you are seeing.

  Thanks for your patience!

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  infoe98d69a4dad · Member · Dec 13, 2023 at 2:11 am

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  Hi, Can I get some help resolving the error message I get when adding a new card as a payment method, the error message below is “Error preparing new payment method configuration. Please contact support quoting error HYMNCA”.

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  Email- (email visible only to moderators and staff)

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  staff-95percentghost · Staff · Dec 13, 2023 at 7:36 am

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  Hi @infoe98d69a4dad as noted by staff-totoro we are not able to help with transaction issues here in our public forums.

  Our Billing Support team handles inquiries about this. You can reach out to them for assistance with this using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.”

  You can also send an email directly to billingsupport (at) wordpress (dot) com if you prefer that.

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  crist2023 · Member · Dec 13, 2023 at 6:06 pm

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  Hello Im facing the same issue an sent an email as well. How long it takes to have an answer? I have to process client orders

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  kathrynwp · Staff · Dec 13, 2023 at 8:35 pm

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  Hi @crist2023 – I see that you already have an email in to our Billing Support team. They will reply to that as soon as possible.