error HYTFSI

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  alexisdodo320 · Member · Nov 10, 2023 at 12:30 pm

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  Hi there,

  I’m getting error HYTFSI while trying to add a new payment method to my account. When I’m trying to subscribe to a plan.

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Nov 10, 2023 at 3:31 pm

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  Hi there,

  I understand that you’re experiencing difficulties with your card being declined when attempting to make a purchase on our platform. I apologize for the inconvenience and would be happy to help.

  Sometimes, banks may block transactions to certain websites or service providers, even if your card works for other purchases. This could be the reason behind your card being declined. To resolve this issue, please contact your bank to confirm if they are blocking transactions from WordPress.com.

  Additionally, please ensure that your card is valid for online and international transactions, as this might be another factor preventing the transaction from going through.

  If the issue persists, we have alternative payment methods that you might find convenient. We accept PayPal, Apple Pay, and Google Pay. You can find more information on these payment methods in our Payment Methods documentation here: https://wordpress.com/support/payment/

  I hope this information helps, and please don’t hesitate to reach out if you have any further questions or concerns.