error HYTFSI
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Hi there,
I’m getting error HYTFSI while trying to add a new payment method to my account. When I’m trying to subscribe to a plan, my payments don’t go through (credit card and Google Pay).
Please help me resolve this issue.
Thanks!The blog I need help with is: (visible only to logged in users)
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I don’t see anything that would be preventing that.
Is it under the account you’re currently logged in to?
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Yes, that’s correct. I’m getting this notification:
“Error preparing new payment method configuration. Please contact support quoting error HYTFSI.”
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Just to be sure, are you using one of the payment methods listed at https://wordpress.com/support/payment/ ?
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When I was trying to pay with my credit card (MasterCard), I got payment declined. With Google Pay, I got to the processing page and then stuck. There’s no sign of the payment on either the Google Pay or WordPress account.
When I want to add a payment method in the Purchases tab on my WordPress account, the page doesn’t load at all and I don’t have any options to choose from. There’s only the error message mentioned above.
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Were you trying to pay with the same declined card through GooglePay?
If so, you’ll need to contact your credit card provider about that.
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I’ve already done that. They say it’s nothing on their side. Whether it is a card issue or not, doesn’t explain why I can’t add any payment method.
Before I opened this thread, I searched the forum for a similar problem. It seems in 2017 this problem was solved by the support: https://wordpress.com/forums/topic/i-want-to-save-my-debit-card-in-manage-purchases-and-it-promted-error-hytfsi/ -
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