Error in upgrading – get the following message:

• 

  lauradodom · Member · Feb 3, 2015 at 5:10 am

  • Copy link
  • Add topic to favorites

  Trying to upgrade our site, due tomorrow. Get this message: “This blog already has some of these upgrades. Did you mean to renew your subscriptions?” It won’t let me go through with purchase!

  The blog I need help with is: (visible only to logged in users)

• 

  sarahcada · Member · Feb 3, 2015 at 11:51 am

  • Copy link

  Hi, Laura, I tagged your post so that the Staff can see it. They’ll be helping you out soon! Good luck!

• 

  lizthefair · Member · Feb 3, 2015 at 9:56 pm

  • Copy link

  Hi lauradodom,

  This issue is your site had upgrades purchased through another account. I see a new subscription to the premium upgrade is also on your account now, purchased through one of the other administrators.

  Does that mean you are all set, or do you need help moving things around?

• 

  ddkoonce · Member · Feb 3, 2015 at 10:51 pm

  • Copy link

  Yes, I figured out that it had to be renewed by the account that purchased it in the first place, so once I logged in through that account, it worked.

  Thanks.

• 

  lizthefair · Member · Feb 3, 2015 at 11:09 pm

  • Copy link

  Wonderful!

  Let me know if you need anything else!