Error installing new plugins

  • Unknown's avatar

    Can someone please help me out? I get an error message every time I try to update my plugins, it doesn’t matter which one, they all throw up the error ‘Update failed: -1’.

    I also can not install any new plugins without getting errors.

    The last plugin I tried to install was Health Check & Troubleshooting plugin and I received this ‘An error occurred while installing the plugin’.

    I am at a loss.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Possible fix? I deactivated the plugin “Starter Templates” and all my other plugins started updating. I was also able to install an additional plugins.

    It is possible this plugin was causing conflicts, but I’m not certain.

  • It looks like you ran into the “Update failed: -1” error while updating your plugins. This error was caused by a bug in the “Starter Templates” (astra-sites) plugin, which created a nonce issue that prevented your plugins from updating. However, this issue has been fixed in the latest version (3.1.26) of the Starter Templates/Premium Starter Templates plugin.

    Learn more about this issue here.

    How to Resolve Update Failed: -1 issue with Starter Templates plugin? – https://wpastra.com/docs/resolve-update-failed-1-issue/

    I see you deactivated the “Starter Templates” plugin, and all your other plugins started updating.

    That should about do it – let us know if you have any other questions for us!

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