Error loading website

• 

  missnataliya · Member · Jan 15, 2021 at 3:54 am

  • Copy link
  • Add topic to favorites

  Hi there,
  I’ve logged in yesterday, but my power went off whilst I was updating the WordPress, now every time I try to upload the site I get ‘There has been a critical error on your website.’ message… Can you help?

• 

  staartmees · Member · Jan 15, 2021 at 7:00 am

  • Copy link

  What is the URL of your site as it looks you are talking about a site using the open source wordpress.org. Their support is at https://wordpress.org/support/

• 

  missnataliya · Member · Jan 15, 2021 at 7:20 am

  • Copy link

  It is http://www.yyybranding.com ….

• 

  aleone89 · Staff · Jan 15, 2021 at 11:17 am

  • Copy link

  Hello there,

  It looks like this is a self-hosted WordPress site with https://1-grid.com/, which is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  You would need to reach out to your theme/plugin developers or the hosting provider for further assistance.

  I hope this helps.