error message

• 

  twynog1 · Member · Mar 3, 2022 at 11:25 am

  • Copy link
  • Add topic to favorites

  Call to undefined method AutomatticJetpackConnectionManager::is_connected()

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  twynog1 · Member · Mar 3, 2022 at 11:27 am

  • Copy link

  Can anyone tell me how I can get rid of this message. I was working on the dashboard of my website phototwynog.co.uk when this came up and I can’t access it now.

• 

  staff-blorbo · Staff · Mar 3, 2022 at 7:41 pm

  • Copy link

  Hm, that’s odd.

  Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the /jetpack/ directory there.

  On best guess, that may be what’s causing the problem, and thus removing it may restore your site.

  Next, please contact Jetpack’s support about this via https://jetpack.com/contact-support/?rel=support if you have a paid plan, or https://wordpress.org/support/plugin/jetpack/ if you do not.