Error Message

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  mitko169 · Member · Feb 22, 2023 at 11:12 am

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  Recently I received this error message on my website,

  There has been a critical error on this website. Please check your site admin email inbox for instructions.(didn’t received any email)

  since then I’m been trying to solve this problem. I tried to solve the problem by accessing the FTP filse, and debug the website manual, with a line of code but he didn’t help. The bigger problem is, that I don’t have any backup for my website. And I also cannot refresh PHP.

  I’m always getting this error message, and unable to open anything not even the settings.

  The problem could be because I didn’t updated my website and, the plugins in the last months.

  I hope somebody can help me with the situation.

  mitkophotos.com

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Feb 22, 2023 at 10:52 pm

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  Hello –

  Looking at that site I can see it’s hosted on Name Cheap. It’s not using our managed hosting environment from WordPress.com.

  For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

  On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

  All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.