error message

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  kmarzette · Member · Feb 20, 2024 at 1:38 pm

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  Error preparing new payment method configuration. Please contact support quoting error HYMNCA.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  kmarzette · Member · Feb 20, 2024 at 3:52 pm

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  i do not understand why i keep getting this error message

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  kmarzette · Member · Feb 20, 2024 at 6:08 pm

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  cant update payment method for purchases. I keep getting an error message when I try to add a card in under purchases

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

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  staff-totoro · Staff · Feb 21, 2024 at 1:19 am

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  Apologies but we are not able to help with transaction issues here in our public forums since it requires sharing info that is bested handled in private.

  However, I have asked that our Billing Support team review this issue and see what is going on. They will follow up with you directly via email as soon as they know more.

  Thanks for your patience!

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  kirsteenic · Member · Feb 21, 2024 at 3:31 pm

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  @staff-totoro I have put in multiple requests for contact from support and have yet to hear back. please get back to me asap. Here is my most recent request. https://wordpress.com/forums/topic/mess/