error message

  • Unknown's avatar

    Can you help me fix this? It shows up every time I try to access my blog posts, which means I can’t create a post! Thank you!!
    ERROR 504 – GATEWAY TIMEOUT
    Why am I seeing this page?
    The server that your request has reached is acting as a gateway or proxy to fulfil the request made by your client.

    Web Browser => Web Front-End => Web Back-End

    This server (Web Front-End) received an invalid response from an upstream (Web Back-End) server it accessed to fulfil the request.

    In most cases this will not mean that the upstream server is down, but rather that the upstream server and the gateway/proxy do not agree on the protocol for exchanging data.

    This problem is most commonly caused when there is a problem with IP communications between the Web Front and Back-Ends. Before you attempt to resolve this problem you should clear your browser cache completely.

    Our support staff will be happy to assist you in resolving this issue. Please contact our Live Support or reply to any Tickets you may have received from our technicians for further assistance.

    The blog I need help with is: (visible only to logged in users)

  • Hi,

    You can start by clearing your browser’s cache. You can find the instructions to do so here: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    I’ve added the modlook tag to this post – A Staff member will assist you further.

    Hope this helps :)

  • Unknown's avatar

    Hi @yourrealimage, the site you referenced above hasn’t had any activity since 2013. Can you verify the site address you are wanting help with?

    I do see this self-hosted site, https://www.getrealimage.com/ connected here via Jetpack. Is that the one you are talking about?

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