Error Message Accessing WordPress

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  cltmemphis · Member · Mar 13, 2024 at 9:19 pm

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  Hello,

  I have been trying to update our plug-ins, but every time that I do, I am redirected to an error page. I submitted a ticket the other day requesting assistance. I received a message from a no-response email address listing links and directions. However, whenever I click any of the links to attempt to access the page and follow the directions, I am redirected to the same error message. Please expedite our case to a manager and respond back to me either via email, text, or phone in a manner that I can communicate back without having to submit another support ticket.

  Thanks,

  Michaela George
  Administrative Assistant
  (email visible only to moderators and staff)
  901-347-3475

  Self-declared URL: http://www.cltmemphis.org/client-login
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-oikake · Staff · Mar 15, 2024 at 11:41 am

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  Hi,
  
  I’ve checked it, and the site cltmemphis.org is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.
  
  You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/
  
  Your site is hosted with Fastly. You need to contact them to get assistance with this site. You can also reach out to the WordPress.org community
  
  If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 
  
  Hope this helps!